Abysmal management and job insecurity for new hires - Customer Service Agent Afni Employee Review

1.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

None really come to mind.

Cons

The company hired me for a training class and then let everyone from the training class go days before we were set to start working. Who lays off new hires a week after they’re hired? Truly abysmal management and an unprofessional company any one should be wary of starting a career with. They do not value employees and your employment there will never be secure.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay is competitive and they promote from within. Most people are genuinely kind and enjoyable to work with. This has the potential to be a really nice place to work, if they would just treat their employees better.

Cons

Heavy workloads, high stress levels, frequent and poorly planned/executed changes made by upper management, and crazy levels of employee micromanagement make this an increasingly unbearable place to work. The company culture is oppressive, with policies that show a lack of trust in employees and their knowledge/expertise and send good people running for the exits. Fully remote work was recently eliminated for employees living near AFNI offices and a forced hybrid schedule has been implemented. Whether you're in the office or remote, you will be on camera all day, every day, and everything you do will be logged and monitored. If anything forbidden (which is almost everything) is seen on camera, you will be asked about it and possibly disciplined or fired. Don't work here unless you want to be heavily monitored and treated like a child. The PTO accrual is also very low, and I've heard management making disparaging remarks about people that dare to use their (very limited) PTO. If you aren't a workaholic, you might not fit in here.

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