People are not numbers - Team Leader Afni Employee Review

2.0
16 May 2024
Recommend
CEO approval
Business outlook

Pros

Have a lot of awesome people you work with, very helpful and they have the positive attitude to help get you by.

Cons

After the move, pay for agents are very low. New hire screening is subpar, this led to sending agents to a telco account without enough innate skills to be competitive. Clients for the telco company is expecting us to be on top of the pack, but with low pay grade and subpar screening (even asking for no telco experience) we need extra time to make the agents competitive enough. Sadly the clients are looking at numbers not the situation, we cannot be on top if we are not given enough time to help agents. They also wanted to do PIP weekly. Leader's deliverables are too many, incentives are non existent, for a pay grade that we can get working as an agent,working for Afni is not so much afnimazing.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay is competitive and they promote from within. Most people are genuinely kind and enjoyable to work with. This has the potential to be a really nice place to work, if they would just treat their employees better.

Cons

Heavy workloads, high stress levels, frequent and poorly planned/executed changes made by upper management, and crazy levels of employee micromanagement make this an increasingly unbearable place to work. The company culture is oppressive, with policies that show a lack of trust in employees and their knowledge/expertise and send good people running for the exits. Fully remote work was recently eliminated for employees living near AFNI offices and a forced hybrid schedule has been implemented. Whether you're in the office or remote, you will be on camera all day, every day, and everything you do will be logged and monitored. If anything forbidden (which is almost everything) is seen on camera, you will be asked about it and possibly disciplined or fired. Don't work here unless you want to be heavily monitored and treated like a child. The PTO accrual is also very low, and I've heard management making disparaging remarks about people that dare to use their (very limited) PTO. If you aren't a workaholic, you might not fit in here.

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