Worst company every! - Inbound Customer Service Representative Afni Employee Review

1.0
20 Jan 2025
Recommend
CEO approval
Business outlook

Pros

No pros, absolutely nothing positive about this company.

Cons

Working at Afni has been one of the most frustrating and disappointing experiences of my career. From start to finish, I endured unprofessional practices and a complete lack of accountability. First, the equipment I received for the role was in poor condition—it arrived dirty, and I had to clean it before using it. When I returned the equipment in better condition than it arrived, I provided proof of delivery and confirmation that it was signed for. Yet, I am still waiting for my deposit refund weeks later, with no clear answers or resolution from the company. The lack of transparency and communication is appalling. Even after multiple follow-ups, I received vague responses, and no one seems to take responsibility for the delays. I’ve had to involve a lawyer due to their unfair practices and the unnecessary stress they’ve caused me. Additionally, my time at Afni was marred by their lack of professionalism and questionable policies, which made the entire experience unpleasant. No employee should have to go through this level of frustration just to get their deposit back. I would never recommend this company to anyone, whether as an employee or a client. I plan to leave reviews on other platforms to warn others about their unprofessionalism. Avoid Afni if you value your time, money, and peace of mind.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay is competitive and they promote from within. Most people are genuinely kind and enjoyable to work with. This has the potential to be a really nice place to work, if they would just treat their employees better.

Cons

Heavy workloads, high stress levels, frequent and poorly planned/executed changes made by upper management, and crazy levels of employee micromanagement make this an increasingly unbearable place to work. The company culture is oppressive, with policies that show a lack of trust in employees and their knowledge/expertise and send good people running for the exits. Fully remote work was recently eliminated for employees living near AFNI offices and a forced hybrid schedule has been implemented. Whether you're in the office or remote, you will be on camera all day, every day, and everything you do will be logged and monitored. If anything forbidden (which is almost everything) is seen on camera, you will be asked about it and possibly disciplined or fired. Don't work here unless you want to be heavily monitored and treated like a child. The PTO accrual is also very low, and I've heard management making disparaging remarks about people that dare to use their (very limited) PTO. If you aren't a workaholic, you might not fit in here.

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