Unprofessional employees - Customer Service Representative Afni Employee Review

1.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Near my residence, easy commute. Same day hiring . fast and easy

Cons

The culture here can feel unprofessional, especially toward mature employees. At 50, I was bullied by a coworker because of my age, and management did not step in. This was disappointing, especially since I was in a career transition and recovering from depression while bringing 20 years of management experience. On top of that, internal job applications were nearly impossible. The job portal wasn’t accessible in the production area, and even after months of going back and forth with IT, HR, and my coach, I never got access. It felt like there was no real support for employees trying to grow within the company. In addition, it was common for coaches and Operations Managers to ask employees—most of whom were earning minimum wage—to contribute money for team-building activities. This put added financial pressure on staff who were already working within very tight budgets.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

The pay is competitive and they promote from within. Most people are genuinely kind and enjoyable to work with. This has the potential to be a really nice place to work, if they would just treat their employees better.

Cons

Heavy workloads, high stress levels, frequent and poorly planned/executed changes made by upper management, and crazy levels of employee micromanagement make this an increasingly unbearable place to work. The company culture is oppressive, with policies that show a lack of trust in employees and their knowledge/expertise and send good people running for the exits. Fully remote work was recently eliminated for employees living near AFNI offices and a forced hybrid schedule has been implemented. Whether you're in the office or remote, you will be on camera all day, every day, and everything you do will be logged and monitored. If anything forbidden (which is almost everything) is seen on camera, you will be asked about it and possibly disciplined or fired. Don't work here unless you want to be heavily monitored and treated like a child. The PTO accrual is also very low, and I've heard management making disparaging remarks about people that dare to use their (very limited) PTO. If you aren't a workaholic, you might not fit in here.

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