Pros
-Benefits are above average. At the entry level customer service level with no tenure you are given 6.5 weeks of PTO and health insurance and other coverage day 1. -There are opportunities to cross-train to add experience to your resume you otherwise may never receive (there is no additional pay for this extra work however). -The employees are involved in the community and there are engagement activities. -Actually making a difference in people's lives.
Cons
-Division managers are never held accountable for anything. You will be a pee-on and they are blatantly disrespectful and are on a power trip. They add to an already negative culture. Employees do not want to go above and beyond, they just do the bare minimum to receive a paycheck because of how they are treated. -The site leader does not have a backbone and there is a trickle down effect. He is not genuine and puts policy before people. -There are no fair advancement opportunities. This company allows fraternization, so if unless you are willing to sleep with people and kiss butt you will not be promoted. -Unfair pay cuts. Bonuses were cut by 90% while the CEO is making more than ever. ($16 mil on a bonus) It is not a good look. Employees on the front line (WHO DO THE WORK) are taking the brunt of the budget cuts while Upper level leadership continues to get high bonuses. -This is a dead end job, so unless you are at the end of your career or just starting out, this is not the place for you. Steer clear. Allstate is also losing market share because of how they treat their customers and their employees. -Continuous Improvement takes up 25% of the work week but you are still expected to perform 100% of the workload. The goals set are conflicting and impossible. The way Allstate is set up is completely disorganized. -The CEO was happy with losing 20% of his staff in a keynote he delivered at the beginning of the year. He thought it was a testament that people wanted to stay. What a joke.