Watched the company’s focus change from customer/employee friendly to foe. - Claim Service Center Report Specialist Allstate Employee Review

Company’s focus has changed from customer friendly to foe, employee friendly to foe. Employees are expected to process multiple lines claims in ever decreasing increments of time, often sacrificing friendly conversations that kept customers renewing policies. Customer complaints are directed to partner sites where ill mannered employees inform customers they will have to wait longer. The core values of the company have changed along with the reorganization of long-term employees and anyone who expressed dissenting opinion became ineligible for another position within the company.