Pros
It's better then unemployment- or that's what I used to think, at least. Working at Allstate is all about nodding and smiling and not rocking the boat. If you have a high tolerance for idiocy, then this is the job for you.
Cons
Senior management has no clue as to what is going on. Allstate is the epitome of cronyism. Advancement isn't decided by merit, rather by who you know. The technology is outdated and the servers are always going down. They blame it on the State's DMV, when in reality it is actually their server that is done. They have unrealistic expectations and when something uncontrollable goes wrong, the blame squarely falls on your shoulders- rather then recognizing the situation for what it is, and congratulating a DSP for actually using common sense.