Great colleagues, but care department lacks support - Customer Care Representative Amenitiz Solution Employee Review

The people and the work environment! It's so cool to have people from diverse backgrounds and experiences and who are open-minded. Also, the workplace is cool, well located in Barcelona, with all you need to be efficient and help the property managers that use Amenitiz on a daily basis.

Mind that Amenitiz is a growing company and there are some flaws when you compare it to bigger or more famous ones. Nevertheless, it is a challenge to seize and prepare to be involved in its management. In the end, it's like a family, it's not perfect but if you are hard-working, empathic and positive, the experience is not gonna be that bad.

The team was genuinely the strongest part of the experience. I worked with smart, supportive people who made difficult days much easier to get through.

The CEO’s leadership style felt extremely short-sighted, with reactive decision-making that often created more problems than it solved long term. • There was a noticeable lack of accountability at the executive level, especially when poor decisions came from leadership. • Favoritism played a major role in advancement and recognition, which hurt trust across teams. • Employees were expected to “do more with less” constantly because the company refused to properly invest in tools, systems, or infrastructure. • Spending oversight became excessive and counterproductive under leadership. Even basic operational purchases like €20 zip tie turned into an unnecessary CEO approval process.