Pros
- Really good benefits - fully paid Medical and 3 weeks of PTO.
- Weekends and holidays are taken seriously.
- Fast-paced environment with lots of different projects to work on.
- Results-oriented culture - If you like to get work done, you will thrive.
- Almost no politics or backstabbing. They hire chill people.
- Management will listen to your ideas, and often implement them.
- Flat company where you are encouraged to take initiative.
- The owner jokes about being a jerk, but in reality he is a strongly principled humanitarian who cares about his people, and those principles resonates through the rest of the company and have a very positive effect.
Cons
Company Wide
- Flat company makes the decision-making process a little slow, and decisions tend to bottleneck at the owner.
- Too many long, mandatory meetings where nothing important gets done.
- Projects are often started and abandoned rapidly as the company pivots, resulting in lots of loose ends.
CX Specific
- As a Customer Experience person, the flat organization does not help you, because it means you have 7 bosses instead of 1.
- Critical decisions and tasks are frequently crowd-sourced to the CX team instead of assigned to a particular person.