Pros
Work from home. They send you Apple products to work with. Ok discounts.
Cons
It was pretty much like being on house arrest. Although you work from home, you still have to punch a clock. Breaks and lunches are scheduled, and if you don't take them when they're scheduled it messes up your productivity, metrics, etc. Then you are written up. None of the managers I had were knowledgeable about the products or services when I had a question. Was almost always directed to refer to Knowledge Base, because they could never help me or told to ask my peers in the team chatroom. Was made to feel like I am a bad person because I did not want to work overtime during holiday or product launch time. STD is a joke!!! Although the employee handbook outlines what can be taken, they pick and choose who and what they will approve. And heaven forbid you quit, they blackball you, and you're never allowed to work there again, even if you quit for personal family reasons. The customer's determine whether you can grow with the company or not, based upon surveys. Even if its clear the customer was unhappy about something you had no control over, if you took the call, you were responsible.