Great work if you can get it. - Technical Support Agent Apple Employee Review

4.0
28 Apr 2009
Recommend
CEO approval
Business outlook

Pros

Always something new! Great customers, great co-workers, great products. Opportunities for advancement exist -- Apple expects the best and promotes the best. Feedback from management is fair, frequent and consistent. Training is expected and encouraged. Overall, compensation is fair. Co-workers are terrific people overall and very supportive in general.

Cons

Like any company, apple sometimes gets stuck inside its own processes, despite having a reputation for being "outside the box" thinkers. Salary reviews could come with more frequency. Call center hours change frequently, and there doesn't appear to be an easily understandable way to explain how schedules are handed out.

Explore other reviews about Apple

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

- Great work environment, smart people

Cons

- Can be slow to get things done, bureaucratic at times

4.0
28 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

Cons

ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

1501
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