Get ready to be the center of attention in retail frustration. - Concierge Apple Employee Review

4.0
9 Sept 2008
Recommend
CEO approval
Business outlook

Pros

IF - if - you qualify, getting benefits for a retail job is definitely a plus. Currently I'm scheduled for 39 hours a week - just shy of the standard 40 that pushes you into a "full-time" employee. It's frustrating. It's not uncommon to be asked to pick up shifts for other employees, but in the end that doesn't affect your status as full-time as opposed to part-time. The camaraderie, though, that's something else. I've worked in two different Apple stores but always felt like I had an instant group of friends when I've joined. The employees are usually smart, savvy people. Nerdy to some degree, yes, but also very often very hip and very passionate about something in the creative arts. If it wasn't for these guys, I never would have come back to work for Apple retail in the first place.

Cons

Oh, those high-traffic hours. Definitely a good but bad thing. Understandably, people get emotional about their technology products. When you are not the "Genius," you are often caught in the sticky situation of explaining product limitations or product issues with your customers while releasing very little information. Never expect your customers to know your limits. Working Apple retail requires a lot of patience and a lot of people skills. Apple used to be an almost boutique-y computer store, but more and more it's attracting people for whom the system and the company are foreign worlds. There's going to be a lot of hand-holding involved in your time as a Apple retail employee. Of course, you may also be faced with know-it-alls, in which case, you just gotta listen to their esoteric talk and grin.

Explore other reviews about Apple

5.0
14 June 2026
Recommend
CEO approval
Business outlook

Pros

Tons of pros such as the Environment, Flexibility, Management, and experience you can get! I was able to do school and work this position

Cons

Honestly I didnt not find any cons working here, very supportive and friendly experience overall!

4.0
28 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

Cons

ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

1501
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