Pros
-The salary is livable (at least where I worked) -You get great discounts on Apple products and from partners -You get great training opportunities -You get benefits if full-time (we had benefits for part-time as well where I worked)
Cons
-Promotions seem to be catered to whom is most popular and cushy with the managers rather than who is most competent -The schedule often has these terrible shifts I call Cl-open shifts where you leave at 9 or 10pm and come back at 8am or 9am depending on day. With commute this can mean you have no time to get even 8 hours of sleep -They have these quarterly meetings everybody has to attend, even if it is your day off. If you do not go, then the management gets upset with for not being a 'team-player' -They are obsessed with metrics as the managers have their bonuses tied to the metrics. Even if it isn't your fault and your customer gave you bad review just because you couldn't repair the device, you will get penalized. -They do not fly you down to Cupertino anymore, they cheaped out and do online training instead. -Unless management approves, you cannot even do school part-time as they cannot guarantee you an evening off every week.