Great place to grow, take ownership, and make a real impact - Service Delivery Manager Asignet Employee Review

This is a very innovative company that is building multiple products that genuinely disrupt their respective industries. There is a strong focus on solving real problems through technology, automation, and smart design rather than incremental improvements. As an employee, it is exciting to be part of a team that is clearly building, not just maintaining. The company is growing very fast, which makes the work feel dynamic. Decisions move quickly and there is always something new happening. I have also liked that you get a real view into how things run across teams, not just your own lane. On the TEM side, they have gone through two acquisitions and brought those customers over to the platform. From the inside, it was a lot of coordination and problem solving across teams, but it is also the kind of thing that shows you the company can execute when things are complex. It is not perfect, but it has been impressive to see it come together and keep moving forward. In my role as a Business Analyst, I have been genuinely impressed with how much we can solve for clients using the company’s RPA technology. Being involved in building new products, deploying them, and figuring out how to create solutions with the tools we have is honestly rewarding. You can see things go from idea to real delivery, and it feels good to be part of that. In the US, the team is fully remote, which has been great for flexibility and work life balance. Overall, it is a good place for people who want to build, learn quickly, and be part of a company that is scaling.

Because the pace is so fast and there is a strong start up vibe, the organization and processes are not always as structured as more mature companies. It is not a dealbreaker, but you need to be comfortable with some ambiguity and figuring things out as you go. Since the US team is fully remote, it would be nice to have an in person team meetup every couple of months. I think that would help with alignment, collaboration, and building relationships across teams.

Work from home is the only pro.

Asignet does not care about its employees or its clients. The company’s priority is clearly using humans to train automation/AI systems, not building a sustainable or ethical workplace. It’s unsettling when you think about your own future with the company—once you’ve served your purpose, you’re expendable. Nothing works the way it should. Every so-called “training” call turns into a discovery session of yet another broken process, missing tool, or system that was never properly set up. Instead of fixing issues, leadership just keeps pushing forward and expecting employees to work around constant failures. PTO and benefits are awful. HR is completely unresponsive and will ghost you when you raise concerns. The insurance situation was a disaster—many employees did not receive the plan they believed they enrolled in due to an error during enrollment, and the company failed to take accountability or correct it in a timely way. There is a severe lack of transparency, organization, and respect for employees. If you value stability, support, or being treated like a human being instead of a disposable resource, look elsewhere.