Pros
The coworkers were great. Almost everyone from my venue to other GMs were personable, friendly, and genuinely there to make sure the guests were having a good time. Because of this there was a real sense of community and I never dreaded going into work.
Cons
The Venue Support Team (Head Office) is struggling. There have been too many changes made, making it incredibly difficult for staff to keep up with current policies and software. The COO has never truly worked in a venue so has no idea what the venues deal with day to day. The company has gone from wanting to give the best experience in Axe Throwing to watering everything down, now giving a mediocre experience in Axe Throwing, Knife Throwing, Archery, and - most recently - Rage Rooms. Instead of focusing on doing one thing really well, they're starting to do a bunch of things adequately, and causing the brand recognition to die off (especially considering they went through three different names in three years.