2.0
2 June 2026
Former employee, less than 1 year
Collingwood
Recommend
CEO approval
Business outlook
Pros
Good team of people, if you enjoy navigating difficult customer interactions this is the job for you
Cons
Customers are generally abusive and angry - mostly due to poor system design, policies and products. The understaffing doesnt help this. Management can be condescending and QA unnecessarily harsh and sometimes plain wrong. Training felt inadequate for the tasks that were expected of me. Forced overtime. Don't expect to be able to move on/up from the call centre in your first 2 or 3 years here.