Supportive team, but challenging customer interactions and management issues - Consultant Bank Australia Employee Review

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Good team of people, if you enjoy navigating difficult customer interactions this is the job for you

Cons

Customers are generally abusive and angry - mostly due to poor system design, policies and products. The understaffing doesnt help this. Management can be condescending and QA unnecessarily harsh and sometimes plain wrong. Training felt inadequate for the tasks that were expected of me. Forced overtime. Don't expect to be able to move on/up from the call centre in your first 2 or 3 years here.

Explore other reviews about Bank Australia

5.0
4 Jan 2020
Recommend
CEO approval
Business outlook

Pros

- friendly and approachable leadership team - great culture, flexible work, minimal politics - amazing people working there - great opportunities to learn and grow - responsibility is given if you prove you will deliver - feel like you can have an impact

Cons

- lack of rigour and discipline around individual performance, salary reviews and no bonus strucure

2.0
25 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A great example of doing finance differently

Cons

The company has great potential, but it is severely held back by poor upper and middle management. Team leadership often lacks key skills, is highly resistant to change, and feels threatened by anyone questioning the status quo. Career growth is rare or nonexistent, and employees who voice concerns face retaliation and gaslighting. Furthermore, HR fails to support staff and instead enables a toxic, unsafe work environment from the top down.

See reviews by: Helpful|Rating|Date|All