Pros
The training throughout the start of your role is as good as the training team is able to make it with their limited time.
Cons
Constant micromanagement, you can’t go more than 30 minutes without being checked in on as a leadership team, or individual. Talk of engagement and how to keep staff, while not listening to staff and doing nothing to curb the overly toxic work culture prevalent from the top in the contact centre. High attrition means experienced staff are in low supply. Feels like the blind leading the blind when it comes to new staff coming onboard. Lack of time for people leaders to lead their teams, and are mostly used as a support team to answer questions staff have while on calls. Inability to coach and develop the people is one of the major reasons staff are leaving. Constantly implementing sly punishments to try to retain staff (Eg. Refusing references so staff can’t find new roles) Externally the bank shows it cares about people and the environment but internally very few staff agree with these values.