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Not Quite Ready for Prime Time...A lot. - Ecommerce Sales Consultant BigCommerce Employee Review

1.0
24 Sept 2013
Recommend
CEO approval
Business outlook

Pros

-great new office space -stocked break areas with sodas/teas/waters/coffees and all sort of snack items -Friday all-hands meetings, with a keg!

Cons

-product whose profound bugs and feature limitations make it hard to sell against competitor products -we have been told that we are to 'get the credit card number and move on'--so it's not relationship-based selling but a land grab whether or not the prospect truly needs the product -the claim of every employee having a voice--this couldn't be further from the truth -a boys club to rival the best of them -no appreciation or respect for the amounts of work one puts in, no matter how far above -V-level staff are crude, inappropriate, and nightmarish -HR has wildly inconsistent practices regarding employee handling -such unrealistic goals that some employees game the system to 'meet' those goals and then are subsequently rewarded for gaming the system, while those who don't cheat the system are punished for not reaching those realistically unreasonable goals -we don't receive technical training on the product, so even if we wanted to our had the liberty and luxury to make appropriate sales, we don't understand the product

Explore other reviews about BigCommerce

5.0
4 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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