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Declining quickly since 2020 IPO - Sales BigCommerce Employee Review

3.0
17 Feb 2022
Recommend
CEO approval
Business outlook

Pros

I’ve met some amazing people during my time at BigCommerce. There once was a company spirit that has declined so much during the pandemic and after IPO. I appreciate the remote work, coworkers, and believe in the product but the cons are starting to outweigh the pros.

Cons

Since 2020 culture, employee respect, and keeping up with increasing cost of living has plummeted. Internal processes are a literal joke like scotch tape on a house of cards in a hurricane. Internal learning and development is lacking any structure and somehow you are expected to take charge of who, what, when but not during your work hours. eCommerce in general has SO many moving parts, partners, technological advances and it feels like we are expected to know and keep up with an exponential amount of change even outside of our product. Instead of lining the pockets of executives and board members they need to invest more into tools to fully support their employees to do their best at their day to day tasks. So much lives in Google sheets, over here, over there and when you need answers you get the runaround and waste so much quality work time on senseless rabbit holes. Take a peek on Linked In and you will notice many are taking advantage of the ‘great resignation’ to be paid so much more in less chaotic companies.

Explore other reviews about BigCommerce

5.0
4 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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