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Potential is there, yet unrealized - Anonymous employee BigCommerce Employee Review

3.0
4 Oct 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free lunch everyday that's healthy and tasty. Good snack selection, wine, beer, game room--great overall fringe benefits (but unfortunately in PLACE of traditional benefits instead of complementing them). Pretty good work/life balance, mostly friendly and smart coworkers of all ages. New CEO is less hype, more reality and has a plan to turn the company around. Bumped from 2 to 3 stars overall due to his plans so far, but the jury's still out.

Cons

Company is not growing as fast as its closest competitors and is constantly changing direction trying to figure out how to do so. That wouldn't be a con if we could drop the hype, acknowledge our past mistakes and not over-hype the next direction as the best thing ever--it's simply something else to try. Until we have a proven rocket-ship business plan, employees will not get fired-up for every management whim. BE REALISTIC. Again, new CEO is definitely a big improvement in this area. Despite small size, it is a VERY political environment with a LOT of favoritism for employees who aren't necessarily performing up to their titles but who happened to know management who brought them in beforehand. This leaves limited room for advancement for the true performers as it matters more who you know or what books you've written than your actual abilities and contributions. Strangely, the company isn't as engineering focused as it should be for a tech startup. PMs and middle managers are seen as "above" engineers (even leads) and are invited to leadership offsites and strategy meetings while engineers are left to be code monkeys whose domain knowledge and ideas about the business go unused because they are never consulted. Poor traditional benefits; no 401(k) match. The company wastes a lot of money trying to look the part of a hip startup, but behind the scenes it's a very stratified, political environment with more time-wasters than many fortune 500 companies.

Explore other reviews about BigCommerce

5.0
4 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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