employer cover photo
employer logo

Good people and product - Channel Account Manager BigCommerce Employee Review

4.0
12 May 2025
Recommend
CEO approval
Business outlook

Pros

New leadership has a fair and accurate vision for the future of the company and is making/has made lots of necessary changes. All the changes will naturally be uncomfortable and layoffs have effected some great people. BigCommerce hires great people who by and large are easy to work with. Just got 401k matching - fantastic update.

Cons

People have been hired into positions where they were not in a position to success from the beginning and let go afterwards. Internal alignment needs improvement and attribution models are still misaligned. Still lots of areas where we are rewarding chasing after crumbs to the detriment of winning much larger cookies. Internal advancement can be slow though networking opportunities for external opportunities are high. Got great health care options.

avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.

Explore other reviews about BigCommerce

5.0
4 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
12mo
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
See reviews by: Helpful|Rating|Date|All