Great benefits but needs a lot of work - Resident Concierge Bozzuto Employee Review

1.0
15 Aug 2020
Recommend
CEO approval
Business outlook

Pros

I love the benefits...20 days of PTO starting out, great maternity leave benefits, health insurance, excellent job security & salaries

Cons

Where do I Start? The company provides many opportunities for advancement but based on my experience and the experience of others that I have talked to , it appears you must fit a certain "look" in order to advance in this company or know someone who knows someone. You must wait a year to apply for a position and if you are a Bozzuto employee you are guaranteed an interview, but if you don't fit a particular look you will not be promoted. I have been working as a Resident Concierge for years & applied/interviewed for well over 10 positions to Sales & Marketing Associate but have always been told I don't have enough experience, despite the Sales Associates at the the property that I work at not having experience before being hired. As a Resident Concierge I am not given a break. You heard me right- NO. LUNCH. BREAKS- As a Resident Concierge, you are expected to work for 8 hours straight with no lunch break and no 15 minute break. And when I want to take off for a medical appointment I MUST take minimum 4 hours at a time because a temp agency is hired to cover my position. As a Resident Concierge I am treated like a second class citizen by my peers, there is no respect and a lot of Sales Associates appear to have a superiority complex where they believe they are above the Concierge, and the Resident Concierge is their Secretary. A lot of extremely heavy packages (furniture) that you are expected to lift and move by yourself and will wear and tear your body down. This is truly a dehumanizing position that a person should not stay in for too long unless they are at a property that respects the concept of lunch breaks and teamwork...which I have yet to find.

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Bozzuto Response
5y
Thank you for taking the time to share your experience at Bozzuto. We value you as an employee and appreciate your positive review of our benefits. Bozzuto prides itself on our company culture and have implemented several new development tools over the years. We hope you take advantage of the training to continue your career path with Bozzuto to cross train between the concierge and sales role. We appreciate you bringing your concerns to our attention and will work with the managers to improve the overall experience of our concierge teams to include hours, breaks, and career path. Thank you again for your feedback and for your continued hard work and dedication over the years. Lucretia Kumah Senior Vice President

Explore other reviews about Bozzuto

5.0
27 Apr 2026
Recommend
CEO approval
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Pros

- Appreciation - Support - Future outlook

Cons

None I can think of

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Bozzuto Response
2mo
We appreciate you sharing your feedback with us. It's wonderful your time spent with us was filled with support and appreciation for the work you do. We wish you all the best in your future career.
4.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work for

Cons

There is a lot of work depending on the property.

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Bozzuto Response
5d
Thank you for sharing your feedback. We're glad to hear that you've found Bozzuto to be a good company to work for. We also appreciate your comments regarding workload. We are continuously working to provide our teams with the resources, support and collaboration needed to effectively manage their responsibilities while delivering exceptional service to residents. Your feedback helps us understand ways to improve. Thank you again for your review and for being a valued member of our team. Sincerely, Lucretia, K. SVP.
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