Not worth it - Customer Success Manager (CSM) Brightedge Technologies Employee Review

Elite product that is industry leading. Cold calling is a difficult job but selling this product makes cold calling easy and people listen on the other end of the line when you say BrightEdge. Training program at BrightEdge fosters success from day 1. At the beginning, you are immersed into the day to day environment of the company all while learning the ins and outs of the industry, hands on with the tool, learning scripts, how to handle objections and cold call at an elite level. So many people hit the ground running here and was fortunate to have BrightEdge as a foundation of my professional and sales career. Some of the things I learned here from day 1 and from my last day at the company I will carry with me for the remainder of my career. Culture is phenomenal, every person in the Chicago office looks out for one another and pushes you to be your best day after day. Everyone gets along and is accepting of one another, I have made lifelong friends at BrightEdge all while hitting my numbers, working hard, and making great money as an entry level sales rep. From 8-5 everyone in the office is locked in and grinding to hit their numbers and helping others do the same. On top of that, it is a fun environment where it makes coming into the office a luxury instead of a chore. I learned an incredible amount from sitting next to my peers and sitting next to leadership and taking advice from them and putting it into action on the salesfloor. Pay for an entry level role is 2nd to none. If you come in everyday with a drive and determination to hit your numbers it is impossible to fail with the resources you and guidance you receive along the way. Hit your numbers and you will make a ton of commission + base pay + overtime. This made it extremely easy to live in the city and live comfortably. Finally, senior leadership has a strong investment in their people and genuinely will do whatever it takes to help you advance your career. Perfect place to start your career, learn a ton about the tech space, make a bunch of money, gain valuable sales experience, and network!

Young company with growing pains but always open to hearing suggestions on the betterment of the company/office.

You will learn the basics and become very close with your coworkers

This job will make you question your sanity 24/7. Prepare to be constantly manipulated and scrutinized by leadership. The quota is ridiculously unattainable and if you have half of a brain you will realize just how insane the expectations are. The few that do hit quota tend to do so in questionable ways and go on to be promoted while being completely unprepared due to lack of training and outdated practices. The tools you are given are not up to industry standards, forcing you to do a lot of things manually and ultimately decrease your productivity and output. While the product is good, it’s a niche fit and you will be forced to go after prospects at companies that are simply a waste of time for you and the AE, just to hit a made up number. Hours are LONG and there is zero work life balance. Absolutely toxic environment with zero professionalism. You will not see a single example of good OR normal corporate behavior. So much gossip, everything is presented as life or death, and you will be consistently put up against your peers in a very anxiety inducing way.