Concerned As Well - Account Manager Brkthru Employee Review

Been wrestling with posting for a while now, but for the most part...I must report the same issues from the first review. I am also a current employee and feeling discouraged/disheartened with the disconnect between our department and upper management. I have been with the company now for some time and have voiced many of the same concerns about work load and overall lack of accountability from other departments. It does not seem to have escalated to upper management to affect any tangible change. I would not feel comfortable going to either of the cofounders or the COO with these concerns. I don't know them well enough to jump above my immediate supervisors, and not having an outlet to voice concerns about internal management within our department is concerning. In an ideal world, an open door policy would be great...but it seems ideological at best. With no anonymity, what assurances are there that anyone's future growth may be hindered by voicing concerns that have been unaddressed? I want to acknowledge many of the benefits highlighted in the company, but also want to point out that these benefits come at a trade off. Although pizza and coffee stipends are nice perks...I would rather have the company provide me with a dedicated work phone. To my knowledge, no one is provided with a work phone and I have to use me personal phone for work. I have been called at all hours of the day/night as clients are in different time zones. This allows for zero separation from work and personal time and I have had to change my personal VM to be BrkThru message. We are not compensated for this in any way. Further, we have no compensation for internet expenses working from home. Again...appreciate the perks offered, but the fundamental basics...a dedicated work phone and reimbursement for internet would be much better than pizza, coffee, trivia, and gifts from the sales team.