Pros
-If this is your first IT job, you will have to learn things quickly. Immediately after, they will put you to work even though you may not be ready. I did not have any IT knowledge prior this job, so I learned a lot of things the hard way. -Once in a blue moon, management will give foods such as donuts, pizza, sandwiches, etc. -If you please clients, management will give you a 10$ gift card. -You can pay a few dollars to be able to wear Jeans on Fridays.
Cons
- Management say that there will be there to help you, which is not true: when there is an issue, they will back the client rather than their own employees. -You can report impolite clients and colleagues, but it will lead to no where since management is afraid to break the Status quo. -Management will unfairly compare you to other colleagues, statistics wise. Every week, they would send an Excel sheet with everyone's average call-time. Some colleagues only do password resets which would average 1 min. Other colleagues would also take software and hardware issues, in which calls average around 17 min. Obviously, management would praise those with a shorter average call time. -It is difficult to climb up in the company, especially if you start at the bottom (at call-center). Management tells you that after 1 year, they will give you opportunities to move forward (ex.: networking), which is untrue. They want you to stay at the call-center since they have a high turnover rate. -Pay is lower than the industry standard. You can even check on this website and compare to other companies. -If you work part-time, management will insist you work on busy days (weekday mornings, when classes usually happen). Also, it is highly likely you will have to work on weekends if you work part-timeé -If you are a man, you have to be dressed ''tie-ready'' in case a client comes on site. -There is no real work culture. Most colleagues seem depressed to be working there because there is a lot of pressure but no concrete reward. Clients are generally rude on phone and in-chat.