Pros
Friendly colleagues that are helpful that teaching you the ropes. First few months of your contract will be reasonable and provide initial entry level IT experience.
Cons
Avoid this place like the plague if you want to feel valued on a Service Desk, you are just a number in a large call centre here and the pay is terrible... Turnover is crazy high on the teams and being understaffed really sucks alongside back to back calls, expected multitasking etc! After youve settled in, the workload gets gradually worse and worse until you crack and management doesn't care about it affecting your mental health, you are expected to just get on with it! They will not allow you to change your duties/shift patterns etc. Micromanagement is a big problem, strict adherence schedules and KPIs are in place and they will breath down your neck if you are having a breather between calls! You cant even go offline and deal with outbound calls without getting moaned at! Team morale is so low and I can understand why people feel the way they do.