Bad management who don’t care for their workers AND the aged/ndis clients - Aged Care Worker CLS Group Employee Review

Most shifts consist of cleaning so not much growth for aged/ndis support. CLS is an agency that micromanages support workers, following the case managers rules from NDIS providers. Even the NDIS providers don’t care about their clients. There have been emergencies and injuries to clients that haven’t been dealt with accordingly or in a timely matter. They have chaotic management during every shift - if last minute changes need to be made or a shift involves anything other than what was listed, you will be called a minimum of 10 times during your shift to confirm this & it takes so long. I have worked overtime without pay because of unapproved extensions (which are necessary as clients realise more tasks have to be done). Shift times are not enough to complete transportation/shopping services. I understand some of these cons could be the clients fault for not communicating effectively, but they are under NDIS or aged care for a reason. They don’t try to understand them and clients are always angry at the support worker when it is CLS or another NDIS providers fault.