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Cascade Strategy

Is this your company?

This is the place to be! - Customer Experience Lead Cascade Strategy Employee Review

5.0
25 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Everyday I'm so thankful for the opportunity that lead me to work for an amazing company like Cascade. This year marks 10years of me working and somewhere down the road, I lots the passion in me to work, and being at Cascade has ignited that lost passion. I wake up every day energetic and happy to start work. How many of us can say that ? A big part of what motivates us to all work is the culture your company creates and I can proudly say that the culture at cascade is AMAZING. Spread across 36 countries with close to 90 employees that make you feel so inclusive and valued, I never had that feeling of being special in a long time and Cascade makes you feel that. Be true to what you do and you will automatically climb up. If you are not at Cascade now, were are you ?

Cons

I live in Canada and I can't wait to meet the team at large.

Explore other reviews about Cascade Strategy

5.0
14 Feb 2024
Recommend
CEO approval
Business outlook

Pros

2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

Cons

As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

1
3.0
30 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Work-life balance was great overall.

Cons

Lack of training and low pay. A lot of miscommunication

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