Rich White Boy Owners... Abusive Entry Level Positions - Associate Cha Cha Matcha Employee Review

Management cares about employees and work is fun/flexible

Low pay and little growth

Most of the coworkers (baristas) are super chill and I definitely made friendships with people that I will keep for a long time

Completely incompetent management, every single business decision they make is somehow the wrong one, inconsistent, they change their minds every few weeks on new policies, scammers (have us selling tenzo matcha instead of the high-quality proprietary blend that they claim) company has no clear or cohesive sense of direction. theres a reason theres such a high turnover with management. heat and a/c were broken for months and management refused to do anything about it despite employee complaints, and only fixed it when customers started complaining and leaving negative reviews too. steamers, water filters, register, etc. are always broken, and instead of fixing them to make the cafe more functional they just blame the baristas for low sales