Cha Cha Matcha Reviews

2.8

44% would recommend to a friend

(41 total reviews)

Conrad Sandelman and Matthew Morton

30% approve of CEO

23% positive business outlook

Cha Cha Matcha has an employee rating of 2.8 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cha Cha Matcha employee rating is 24% below average for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

41 reviews
2.0
18 Feb 2019

Dead End

Recommend
CEO approval
Business outlook

Pros

As a barista, it's mindless (but demanding) work. Easiest job you'll ever do behind bar. It's just an assembly line. You'll either be on register, whisking matcha, or steaming and pouring milk all day. Make sure you smile and have "good vibes".

Cons

There's no transparency in the company. A lot of lip service that there's room for growth and that they want your opinions and feedback but in reality they just give you a vague description of what could be next for you with no valid timeline or steps to get there. They have a "turn and burn 'em" mentality with hiring (yes, they use those words). They will over hire knowing that a quarter of hires won't be "a fit" (they don't dress the part or have the "cha cha vibes") and then just let them go with the excuse that they over hired and there's not enough hours.

1.0
21 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Cha Cha Matcha hires quickly if you have an inside connection.

Cons

Cha Cha Matcha needs to respect and trust their employees. While Melkys Vargas worked with staff to ensure a healthy work environment and a trusting communication method, Pasang Sherpa is racist (to her South Asian and Hispanic employees), condescending, hypocritical, and unqualified for her job. The stores themselves operate on half (if not more) broken equipment, and expect employees who are already stretched extremely thin (in regards to scheduling) to operate on incredibly uncompetitive wages. The work environment is hostile, from manager positions to corporate and HR, and it should be of much greater concern that this company's turnover rate is so high. Cha Cha Matcha exploits its trusting employees and refuses to listen or change the glaring problems within its company that have resulted in its 14 million dollar debt.

1.0
15 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Store coworkers are amazing, the drinks are okay.

Cons

The owners don't care about entry level employees, which as a startup is very very concerning! Typically startups value greatly entry-level employees and as they grow that value diminishes... at Cha Cha Matcha in southern california it's the opposite. Directors and managers are abusive and belittling to the point of criminality. Voicing opinions and group consensus to fix employment rights issues is ignored and actually encouraged against. If you want to work here, I'd suggest looking at McDonalds or Starbucks first for a better work environment.

Viewing 1 - 3 of 41 Reviews

Glassdoor has 44 Cha Cha Matcha reviews submitted anonymously by Cha Cha Matcha employees. Read employee reviews and ratings on Glassdoor to decide if Cha Cha Matcha is right for you.