True colors - Senior Specialist, High Net Worth Representative Charles Schwab Employee Review

3.0
3 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Co-workers generally friendly, support departments generally helpful

Cons

2023 has exposed this companies true colors. Schwab stock got pounded when the whole Silicon Valley Bank saga was happening. There is no doubt in my mind that the “executive council” felt pressure to get the stock price back up. I imagine some conversations going something like this: “How do we go about getting our stock price back up?” “I have an idea, we could lay a bunch of people off, especially since this merger with TD Ameritrade is going pretty darn smooth and we hired a bunch of people anticipating an absolute disaster!” “That’s an idea, but wouldn’t it make us look bad if we laid a bunch of people off, especially since we just hired a ton of people?” “That’s true. Oh, oh! What about this! Instead of firing people, we just require that everyone must come back to the office with little to no exceptions! That way, a bunch of people who developed an extremely healthy work/life balance while working remote will realize that getting sucked back into the archaic way of doing this is not for them and they will voluntarily leave! We’ll achieve a similar result to firing a bunch of people without having to fire a bunch of people! “You are brilliant!”

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Charles Schwab Response
2y
Thank you for your thoughts. Here, we believe that in-person work helps us foster a collaborative environment and champion Schwabbies’ professional development – which are key elements of our unique, human-centric culture. We are still committed to giving our people the flexibility needed to strike a healthy work/life balance. Under the new guidelines, most of us have the ability to spend 40% of the week working from home, in addition to four non-consecutive weeks of fully remote work per year.

Explore other reviews about Charles Schwab

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment Excellent values and customer advocacy

Cons

Limited growth outside of client facing roles.

3.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Great clients, decent benefits, acceptable pay, excellent training for when you move on.

Cons

Pay below competitors, constant inbound calls, stringent metrics that tighten annually, middle-of-the-road work-life balance. Schwab used to have great culture, but it becomes more "corporate" every year and with every new CEO. The "Executive Council" is wildly out of touch with frontline employees and needs to stop passing the buck of employee dissatisfaction into the managers.

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