Needs improvement. - Anonymous employee Cielo Employee Review

2.0
5 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I can only think of one, remote work.

Cons

I wanted to share some honest feedback based on my experience here, with the intention of being transparent and constructive. While there are some positives, the work environment can feel challenging at times. There can be a sense that relationships with managers and visibility play a significant role in how employees are treated, and when you’re not part of a close inner circle, it can feel discouraging. In some cases, management can come across as more reactive than proactive, and ideas from frontline employees don’t always feel heard or valued. This is difficult for me because I take a lot of pride in my work. I am a dependable employee, consistently meet my goals, maintain strong relationships with my hiring managers, and regularly receive positive feedback and reviews. I genuinely care about doing a good job and contributing to the team’s success. I also want to clarify that I am not a disgruntled employee. I have worked in corporate environments and understand the need for flexibility, adaptability, and learning quickly in a fast-paced setting. However, everyone has limits, especially when it comes to feeling treated unfairly or seeing limited opportunities for growth. One concern I’ve noticed is the lack of transparency and availability around internal movement. Many internal roles are not posted, and opportunities often seem to depend on who you know rather than a clear, accessible process. Additionally, with many roles shifting overseas, and constant layoffs, it can feel uncertain for employees who are hoping to grow within the company. I believe this could be a great place to work, and that’s why I felt it was important to share this perspective. My hope is that this feedback can help support positive change and create a more inclusive, stable, and motivating environment for everyone. Thank you for taking the time to read this.

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Cielo Response
5mo
Hi, this is Molly Thiel, Chief Operating Officer. Thank you for taking the time to share such thoughtful and constructive feedback. I appreciate your commitment to Cielo and your desire to help us create positive change. Your insights about leadership development and internal mobility are valuable – we're actively working to enhance our manager training programs and create more transparent career pathways. I would welcome the opportunity to learn more about your specific experiences and suggestions. Please reach out to me directly at Molly.Thiel@cielotalent.com to continue this important conversation. Thank you for your dedication to making Cielo an even better place to work.

Explore other reviews about Cielo

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

2.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO Remote work Work/Life balance

Cons

Layoffs every year and sometimes mutiple times a year (sometimes announced and sometimes quietly but teams talk). Have seen way too many good colleagues get let go to get back filled in a low cost geo that turn out to not work out. Every single day I dread getting a meeting invite from my manager or P&C that I'm being let go. Talking with others on my team and on other client teams, we all feel that way. No bonuses anymore. I dont think I've ever had more than 50% of my bonus in all my time here. Merit raises are low 1-3%.

3
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Cielo Response
3mo
Hi, this is Cherice Schmidt – EVP, Client Services. Thank you for your candid feedback and for your five years of dedication to Cielo. I appreciate you highlighting the positive aspects of our workplace flexibility, including unlimited PTO and remote work options. However, I am deeply concerned about the anxiety and uncertainty you're experiencing regarding job security and compensation. I want to acknowledge the impact that organizational changes have had on you and your colleagues. While we must make difficult decisions to remain competitive in our evolving market, we understand these changes affect real people and their families. Your feedback about compensation, particularly regarding bonuses and merit increases, is heard and valued. We regularly review our total rewards structure to ensure competitiveness, and your specific concerns about healthcare costs and merit increases will be carefully considered in our ongoing evaluations. The perception that there's inequity between leadership and staff compensation is concerning, and I appreciate you bringing this to our attention. We strive for transparency in our decision-making processes, and your feedback helps us identify areas where we need to improve both our communication and our practices. I would welcome the opportunity to discuss your specific situation and concerns in more detail. Please reach out to me directly at Cherice.Schmidt@cielotalent.com.
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