Be prepared to work 12 hours a day, 6 days a week for very little pay - Anonymous employee Cielo Employee Review

1.0
22 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Work from home (Flexible work arrangement) - Paid time off - Some clients make it worthwhile

Cons

- No work life balance (No life in general, since it's all about work) - Low pay (way below market rate) - High promises of bonus but it's not fulfilled - Poor account management (CSMs can't how to say no to client) - SLAs are unrealistic - Very very very bottom line driven (Financial targets are part of our KPI) - Recruiters who screws up account get promoted (Favouritism is a real problem) - Micro-managing, demanding and rude clients - Overwhelming workload

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Cielo Response
9y
Thank you for sharing your honest feedback with us. Your comments will be escalated to leadership and used to improve the experience for you and other employees.

Explore other reviews about Cielo

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

well established clients. Interesting projects; friendly coworkers

Cons

No bonus, no merit increase pay out over the last 4 years. They say they want to strenghten their customer relationships and allocate more to AI but this is the worst way to do it. If your team went above and beyond and secured continuing business the bare minimum is a small merit increase. Growth opportunities for high performing employees will bring you more business. There is nothing to look forward to aside from a paycheck and contract renewal every 6 months.

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