Great client service, poor EVP - Anonymous employee Cielo Employee Review

2.0
22 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great team culture, although that's more down to our individual account managers/directors and our people than the over-arching business and leadership team. Great values and service provided to clients. Award winning business (HRO Bakers Dozen, on a few occasions)

Cons

Leave high performers to stagnate and grow bored. Below market average remuneration. Haven't paid full company bonus for the last 3 years as BD team have underperformed and some accounts have been lost (although the latter is down to the clients industry contracting and not the performance of the on-site teams (which makes it all the more frustrating when so many accounts are over performing or hitting target)) Top down budgeting is laughable, which once again affects the above.

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Cielo Response
8y
We’re disappointed that your experience with Cielo has not been as you hoped and encourage you to speak with your leader about career development. Thank you for taking the time to post!

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5.0
27 May 2026
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CEO approval
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Pros

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Cons

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3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

well established clients. Interesting projects; friendly coworkers

Cons

No bonus, no merit increase pay out over the last 4 years. They say they want to strenghten their customer relationships and allocate more to AI but this is the worst way to do it. If your team went above and beyond and secured continuing business the bare minimum is a small merit increase. Growth opportunities for high performing employees will bring you more business. There is nothing to look forward to aside from a paycheck and contract renewal every 6 months.

3
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