The tide has shifted - Anonymous employee Cielo Employee Review

1.0
12 Apr 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

work from home/ PTO when needed, flexible hours

Cons

I have been with the company for over 3 years and will little to show for it. Recently, I have reached out to 4 leaders in regards to seeking mentorship opportunities or simply an opportunity to network and connect, sadly I have just been ignored. I am not sure how a company who enforces communication for their clients, so simply just ignores a simple "let's connect" email. Makes no sense, the company has shifted drastically in the past 3 years. When I joined the company, cubies were filled with rows of happy employees, now- there are tons of empty desks and it's disheartening to see so many people overworked and unhappy. The idea of "it's not in the budget to hire more staff is setting this company up for failure. At the end of the day, internal politics aside, the clients are the ones who suffer. With a company who positions themselves as the "client comes first" for this company- this not the case. The client gets lied to in meeting with a bunch of show-stopper sales pitch and then the teams don't deliver, sadly recruiters are the first on the chopping block. Leaders aren't held accountable as they should be. They bark out commands and needs but aren't the ones providing the strategy to overcome. I will most likely resign soon. With a company that had seemed so much to offer, that dream has sadly run its course. I appreciate this platform as it has allowed so many brave voices finally come to light.

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Cielo Response
8y
This is Tara Cassady, Senior Vice President of Americas Client Services. You’ve shared some concerning feedback. The only way I can help rectify the situation and make it better going forward, though, is if you come talk to me or another leader you trust. I mean it. Call me (262-439-1428), send me an email at tara.cassady@cielotalent.com, walk into my office – let’s chat in whichever format you are most comfortable.

Explore other reviews about Cielo

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

2.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO Remote work Work/Life balance

Cons

Layoffs every year and sometimes mutiple times a year (sometimes announced and sometimes quietly but teams talk). Have seen way too many good colleagues get let go to get back filled in a low cost geo that turn out to not work out. Every single day I dread getting a meeting invite from my manager or P&C that I'm being let go. Talking with others on my team and on other client teams, we all feel that way. No bonuses anymore. I dont think I've ever had more than 50% of my bonus in all my time here. Merit raises are low 1-3%.

3
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Cielo Response
3mo
Hi, this is Cherice Schmidt – EVP, Client Services. Thank you for your candid feedback and for your five years of dedication to Cielo. I appreciate you highlighting the positive aspects of our workplace flexibility, including unlimited PTO and remote work options. However, I am deeply concerned about the anxiety and uncertainty you're experiencing regarding job security and compensation. I want to acknowledge the impact that organizational changes have had on you and your colleagues. While we must make difficult decisions to remain competitive in our evolving market, we understand these changes affect real people and their families. Your feedback about compensation, particularly regarding bonuses and merit increases, is heard and valued. We regularly review our total rewards structure to ensure competitiveness, and your specific concerns about healthcare costs and merit increases will be carefully considered in our ongoing evaluations. The perception that there's inequity between leadership and staff compensation is concerning, and I appreciate you bringing this to our attention. We strive for transparency in our decision-making processes, and your feedback helps us identify areas where we need to improve both our communication and our practices. I would welcome the opportunity to discuss your specific situation and concerns in more detail. Please reach out to me directly at Cherice.Schmidt@cielotalent.com.
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