Don't waste your time - Recruiter Cielo Employee Review

2.0
13 Mar 2023
Recommend
CEO approval
Business outlook

Pros

No set schedule, as long as you work your 8 hours, they don't care WHEN you work throughout the day. Decent pay.

Cons

Literally everything else was terrible. When I was hired, I was interviewed by someone that seemed great and was really people focused. They had a great personality and seemed focused on the wellness of their team versus just the results they could get from them. After a few months, a "new" manager took over. She was either 25 minutes late for our weekly 1:1 or would cancel it every single time. When I asked about this, the individual became angry and began micro-managing my every move, including calling me up to 4 days a week to tell me how terrible I was. I escalated to Senior Management and was told I'd be moved to another group/manager. Before that change could take effect, I was "laid off" due to "economic downturn." It's also ironic that Cielo's executive team and training teams were posting on LinkedIn about promotions and raises at the same time the layoff occurred. What a waste of time.

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Cielo Response
3y
Hi there, this is Greg Summers, Chief Customer Officer. It's important that everyone is given the opportunity to succeed during their role at Cielo, and I am sorry that you faced a number of challenges during your time with us. The Senior Leadership Team are always looking for ways to evaluate and improve. As you will be aware, the industries we support and our organization have faced difficult times at present and we've been forced to make some tough decisions as a result of this. We're optimistic, however that this will slowly start to improve over the coming months. It's vital that all our managers are fully engaged with their teams and work closely with employees to create a positive and productive working environment. Based on the comments from your personal experience, I would like to investigate this directly. Please can you contact me at Greg.Summers@cielotalent.com, and I will take your feedback and the appropriate action, if necessary to ensure that this does not happen in the future.

Explore other reviews about Cielo

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

2.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO Remote work Work/Life balance

Cons

Layoffs every year and sometimes mutiple times a year (sometimes announced and sometimes quietly but teams talk). Have seen way too many good colleagues get let go to get back filled in a low cost geo that turn out to not work out. Every single day I dread getting a meeting invite from my manager or P&C that I'm being let go. Talking with others on my team and on other client teams, we all feel that way. No bonuses anymore. I dont think I've ever had more than 50% of my bonus in all my time here. Merit raises are low 1-3%.

3
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Cielo Response
3mo
Hi, this is Cherice Schmidt – EVP, Client Services. Thank you for your candid feedback and for your five years of dedication to Cielo. I appreciate you highlighting the positive aspects of our workplace flexibility, including unlimited PTO and remote work options. However, I am deeply concerned about the anxiety and uncertainty you're experiencing regarding job security and compensation. I want to acknowledge the impact that organizational changes have had on you and your colleagues. While we must make difficult decisions to remain competitive in our evolving market, we understand these changes affect real people and their families. Your feedback about compensation, particularly regarding bonuses and merit increases, is heard and valued. We regularly review our total rewards structure to ensure competitiveness, and your specific concerns about healthcare costs and merit increases will be carefully considered in our ongoing evaluations. The perception that there's inequity between leadership and staff compensation is concerning, and I appreciate you bringing this to our attention. We strive for transparency in our decision-making processes, and your feedback helps us identify areas where we need to improve both our communication and our practices. I would welcome the opportunity to discuss your specific situation and concerns in more detail. Please reach out to me directly at Cherice.Schmidt@cielotalent.com.
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