Amazing work environment - IT Service Desk Analyst Cielo Employee Review

5.0
16 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Supportive and active team Easy access of tools Safe and comfortable workspace Engaging Community Hardworking and diversified people

Cons

Too many employees Change happens slowly Stuffy and tight security Locked in schedules Hard to Get Ahead

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Cielo Response
2y
Hello, this is Mary Simmons, SVP - IT/CISO. It's wonderful to know that you found our team to be supportive and active, and that you had easy access to the tools you needed to excel in your role. Creating a safe and comfortable workspace is one of our top priorities, so I'm delighted that you felt at ease while working with us. The leadership team also takes great pride in fostering an engaging community and bringing together hardworking individuals from diverse backgrounds. Regarding your concerns, we're continuously striving to improve our processes to ensure everyone has the opportunity to thrive and change management is an ongoing focus for us, Additionally, I take your feedback about security and scheduling seriously, and we're committed to finding solutions that balance safety with flexibility. Thank you again for sharing your perspective with us. I'm grateful for your contributions during your time with us, if there is anything else you'd like to share you can reach me directly at Mary.Simmons@cielotalent.com. I wish you all the best in your future endeavors.

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5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

well established clients. Interesting projects; friendly coworkers

Cons

No bonus, no merit increase pay out over the last 4 years. They say they want to strenghten their customer relationships and allocate more to AI but this is the worst way to do it. If your team went above and beyond and secured continuing business the bare minimum is a small merit increase. Growth opportunities for high performing employees will bring you more business. There is nothing to look forward to aside from a paycheck and contract renewal every 6 months.

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