Be Careful Before Signing - Client Services Manager Cielo Employee Review

2.0
15 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Work life balance - if you are on the right team Transparent business planning Remote Working

Cons

Remote Working - your time is in no way respected - I was on "working" conference calls until after 10 Est Very unprofessional conversations that are later held against you In my particular team - hostile working environment if you were a male - in fact all males were termed and replaced with females for very flimsy / made up reasons. Not just my occasion but 3 others on the team. ZERO respect for personal time Micro Management to the Nth degree and then blamed for failures in performance that I was not allowed visibility to. HR will not return any call or actually investigate any retaliation complaint.

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Cielo Response
1y
Hello, this is Molly Thiel, Chief Operating Officer. Thank you for sharing your perspective. Your review raises serious concerns about the workplace culture at Cielo. While we strive to maintain a positive work-life balance and respect for personal time, it is evident that we did not meet your expectations in this regard. I would need to understand the specifics of the experiences you have witnessed. Our People & Culture team are here to support and advocate for all employees and it’s disappointing that you’ve left feeling this way. I want to assure you that you can confide in me directly at Molly.Thiel@cielotalent.com, and your concerns will be taken seriously. We value transparency and accountability, and cannot improve without honest feedback from our employees, past and present. I appreciate you bringing these comments to my attention, this is valuable in helping us identify areas for improvement.

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5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management and WFH is nice

Cons

Hiring takings weeks and confusing start

3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

well established clients. Interesting projects; friendly coworkers

Cons

No bonus, no merit increase pay out over the last 4 years. They say they want to strenghten their customer relationships and allocate more to AI but this is the worst way to do it. If your team went above and beyond and secured continuing business the bare minimum is a small merit increase. Growth opportunities for high performing employees will bring you more business. There is nothing to look forward to aside from a paycheck and contract renewal every 6 months.

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