Customer Experience Associate - Customer Experience Associate ClassPass Employee Review

culture, management, growth opportunity, support

constantly changing, feeling like things are running behind

There's some nice benefits, like ClassPass credits, good insurance, and remote.

First and foremost, if you're a POC, you need to stay far away from this place. There is absolutely no diversity, and majority of the sales org, including the leaders, are white women. The managers lack skill, and don't know how to sell or manage. They only became managers because of their connections or because they were there in the early days of ClassPass and stayed long enough to get promoted. Nothing based on merit or skill. The sales culture is very churn and burn. The retention rate is so low, and this company is like a revolving door. You become a "veteran" or senior employee if you have worked there longer than 4 months. They have extremely unrealistic goals for the sales org, and the leads are awful. And it's because the company is terrible, and doesn't invest in partner services or support, so gyms and salons tend to have a bad experience because the resources and support they have for them are abysmal. Not to mention the bad reputation that ClassPass has; if you call a lead that has been called before, you will get extremely frustrated owners. They will tell you that ClassPass reps are harassing them by constantly calling, but that is what you are taught to do as a rep. To wrap it all up, there is no diversity, incompetent leaders, and bad reputation.