Good company in rapid decline - Head of Department Computershare Employee Review

3.0
7 July 2021
Recommend
CEO approval
Business outlook

Pros

Some incredibly committed and hard working staff members who strongly believe in the work they are doing. Fairly reasonable pay scales if joining externally.

Cons

Incredibly poor culture around customer service. Ridiculous expectations on staff at all levels in terms of volume of work and working hours. Poorly executed technology deployment resulting in unhappy customers and unhappy staff. An apparently blind or ignorant executive management team who cannot see the gross organisational and technological failings currently perpetuating the business.

Explore other reviews about Computershare

1.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

It is easy work, good first job.

Cons

Almost too many to count. The RTO policy could not have been handled worse, and upper management regularly says things that feel completely disconnected from reality. In a town hall, the COO claimed that RTO had a “net zero” impact on the company’s carbon footprint, which honestly felt insulting to employees’ intelligence. There’s also increasing discussion around AI, and it seems likely the company will approach it the same way they approached offshoring — shifting large amounts of work to lower-cost solutions regardless of quality or long-term impact. Meanwhile, my group has lost 7 team members since 2022 and only added 2 replacements. The workload has continuously increased, and leadership does not seem to care about the effect this has on employees.

2
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