Pros
Free drinks (if you have enough staff on to give you time to drink it, usually not)
Cons
-Poor Area Management -Expected to work over contracted hours without extra pay -CEO voted to keep minimum wage low - Costa starting to fail due to fresher, better indy coffee shops. The failing is seen as the staff's fault - Atrocious pay at all levels - Expected to pick up extra shifts and looked down on if you refuse - Unrealistic targets to hit at management level - Bonuses taken away for trivial things - female managers actively kept down so higher ups won't have to pay maternity pay as 'all women get pregnant ' (heard from costa executive) Costa are out to save money and increase profits, they employ cheap and don't care if staff are unhappy or leave. Money driven not employee driven.