Believe me, positive reviews are done at gunpoint - Surveillance Investigator CoventBridge Group Employee Review

1.0
7 Dec 2016
Recommend
CEO approval
Business outlook

Pros

They pay on time and I worked with some good field people, most of whom are gone now. There is really nothing positive to say since the merger.

Cons

Now that I found a much better job I can't believe I put up with this place as long as I did. They try to squeeze every penny out of the investigators by having them do everyone else's job. You can expect to have to do alive and well checks (not previously in the job description for surveillance investigators and shouldn't be part of their jobs) and get in only 15 minutes of work some days. Completely chaotic system of having 10 or 12 different people giving you assignments all over the place. Completely outdated and impossible online reporting system that will take you hours and hours to figure out. You don't get paid for that time, of course. You have to do your own pre-lims which you don't get paid for. Investigators are expected to stay in contact with the clients while in the field – absolutely ridiculous. You end up wasting so much time getting their stupid precious exquisite time shots and then updating three or four people during the day there's really no time to do the job. But no one cares about doing a good job anymore anyway. And after all that you get a very small paycheck for your trouble. Beyond a joke. This is the last place you want to apply if this is the kind of work you're looking for.

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CoventBridge Group Response
9y
CoventBridge would like to connect on additional feedback regarding your above review. Please reach out to us at EmployeeInquires@coventbridge.com. Thank you.

Explore other reviews about CoventBridge Group

5.0
12 July 2025
Recommend
CEO approval
Business outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

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CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
1.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Nothing at all, no pros working here.

Cons

So many! Working 12-14 hour days, a terrible salary, working weekends to keep up, Zero work life balance, more and more work added daily . Micromanaged 24/7 on top of a below industry standard salary. Management plays favorites. No time to work with employees but still expected too. High turnover rate.

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CoventBridge Group Response
2mo
Thank you for taking the time to leave us a review. At CoventBridge Group, we recognize that our industry may be more demanding at times, and employee hours vary based on our clients' needs and assignments at the time, but do not want anyone feeling “overworked”. When our employees have management concerns, we encourage them to escalate them to Human Resources so they can be addressed quickly. Your constructive feedback helps us identify areas where we can do better. If you'd like to connect with us, please contact us at employeeappreciation@coventbridge.com.
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