Biggest disaster of my professional career - Field Investigator CoventBridge Group Employee Review

1.0
14 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Good benefits - PTO and great insurance plan

Cons

I was with GlobalOptions for many years very content with my job and my future with the company. I had no plans on ever leaving. That was until the merger with ICS Merrill occurred and the creation of the new company CoventBridge Group was a complete disaster. I tried to make it work as long as I could due to the benefits, but as my morale spiraled down the drain it was clear this was a completely un-workable situation. I made a lateral move to a different company with less benefits just to get the flip out. This company operates by management inflicting hostility, constant chaos, veiled intimidation, rules just for the sake with rules no matter how asinine, and harassment just for kicks. The company is very poorly run with so many managers, case managers, SAM's, etc that things fall through the cracks (like reports and evidence submitted by the investigator not actually getting to the clients). This management structure also adds unnecessary stress to the investigators feeling like they have 8 bosses, all with different expectations. The outdated clunky operating system was a daily source of misery. The report template is not suitable for claims investigators and creates a poor quality work product for the clients. But then again, after the merger, quality no longer matters and is in fact discouraged because of the ridiculously low expectation for report preparation time. The ludicrously high expectation for report turn around time (12 hours, are you freaking kidding me!) makes it impossible to have a life, not that management cares, the investigators can be expected to be bombarded with emails about the status of a report for a case that was completed mere hours earlier. Any opportunity the company has to pinch a few more dollars from the hardworking investigators, they will gladly do so. After months of being devastated and heartbroken about feeling like a good career turned to shambles due to this new company, I finally got out. My only regret is I didn't do it sooner.

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CoventBridge Group Response
9y
CoventBridge would like to connect on additional feedback regarding your above review. Please reach out to us at EmployeeInquires@coventbridge.com. Thank you.

Explore other reviews about CoventBridge Group

5.0
12 July 2025
Recommend
CEO approval
Business outlook

Pros

People are generally super helpful. External customer service, and internal customer.

Cons

Work can be either overwhelmingly busy or completely scarce.

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CoventBridge Group Response
10mo
In the investigator industry, the volume and type of work can vary due to factors outside of our control, such as client needs, case locations, and seasonal demand. While we cannot eliminate these fluctuations, we are committed to doing everything we can to keep our investigators working consistently. This includes securing new clients, maintaining strong relationships with existing clients, and delivering high-quality results that generate additional opportunities. Our goal is to minimize downtime and create as much stability as possible in an inherently variable industry. We genuinely value constructive feedback, as it helps us grow and improve. We love hearing that the culture we have created has been helpful and supportive.
3.0
7 July 2026
Recommend
CEO approval
Business outlook

Pros

The flexibility to work from home and have some say over your work hours is something that has kept me at the company. This is the benefit that I use to justify the cons.

Cons

The pay structure is way below averages for this line of work. Merit increases are considered annually, but have fallen far behind inflation thus far. PTO is less than what I've experienced in other similar positions. Ongoing training is sparse and seems to create time-intensive problems that would be more efficiently handled with regular training updates. The company makes no contributions to health insurance premiums, which for people like me, means that half my paycheck is gone before I see it just to cover premiums for myself and my son.

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