Strong Pay and Benefits, but Executive Direction Lags - Network Technology Tech II Cox Communications Employee Review

4.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Local leadership earns a solid B plus. They are supportive, approachable, and generally on point. The benefits are strong and the pay is above average for the industry. One of the biggest highlights is the people. Coworkers really make the job enjoyable. Time flies when you are working with a solid crew, doing something meaningful, and having fun while doing it. Perks like free internet and TV including all premium packages, a company vehicle, provided tools, and a uniform allowance all go a long way in making the job comfortable and sustainable. Overall, I truly wish I could have stayed longer. If the opportunity to return ever comes around, I would be happy to come back.

Cons

Executive leadership, on the other hand, needs a complete overhaul. There is a clear disconnect at the top that affects long term direction. I would have liked to see more aggressive competition, especially with fiber rollout, modernized field equipment, and streamlined product offerings to stay sharp in the market.

Explore other reviews about Cox Communications

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

See reviews by: Helpful|Rating|Date|All