Maybe it's not the employees that are having trouble and they should not be let go, maybe it is or should be the GM. - Director Cox Communications Employee Review

2.0
3 Nov 2008
Recommend
CEO approval
Business outlook

Pros

Benefits are good and the people want to succeed.

Cons

High stress, Sr. management not on the same page. Too many initiatives with little focus on what really counts. Good people keep getting let go and we don't know why. Cox AZ has so much to be proud of and I think we are misled from the Sr. Team.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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