Pros
The pay, benefits, and the courtesy services and some of your coworkers, the soda machine, a serious snack room, free food.
Cons
FORCED to sale I mean during the interview they tell you about upgrading and downgrading a customer as tech support rep and that's fine BUT in order to actually make "commission" you have to open the "gate" meaning selling 4 PSUs (primary sales units) each month plus more plus ancillaries which is HBO, MAX, service protection plan yeah all that crap. A commission check isn't that great unless you seriously selling to every last customer you get on the phone. If you don't sale you get a coaching if you still not meeting you get written up and if you not selling after that you are promoted to customer aka fired. Also not having no real support meaning if you are stuck or confused on something you are literally stuck on your own! You can call CAG but every time you do you get "ding" for it which reflects your scorecard. Your scorecard is literally your golden ticket at cox that gives you the ability to write your own schedule. By writing your own schedule you can write it however you want as long as it's in the center hours for example the Baton Rouge location hours is 6 am to 12 am. During the interview they ask you are you okay with working 3pm-12am and of course you say yes. But when is come to pick your schedule in the shift bid that 3-12 may not be there it may be a 1-12. If you need your weekends don't expect to get a schedule where you off on weekends. Only time you get that is if you work 4 shifts straight which is mental suicide don't do it it's not worth it. Your schedule is set for 6 months unless you participate in the mini shift bid that takes place every 3 months. If you really want a good schedule seriously meet all your metrics and stay there if not you'll be having a sucky schedule like everybody else. I know parents that work here and they can barely see their kids which is sad. The center is NEVER closed so for this thanksgiving I will be taking calls from some idiot that unplugged his cable box and don't know it. Training sucks as well. 6 weeks in class and 6 weeks on the floor. 6 weeks in class YOU NOT LEARNING ANYTHING ABOUT TROUBLESHOOTING! You seriously start training the 6 weeks your on the floor nesting. You have specialist to help but they really don't want to as much claim they do. They smirk behind your back and don't do much but ask you what you did and refer you to solution center and an extremely old resource center name KIQ. Cox is just not a place for people who aren't use to call centers, aren't use to no support, and want to have a clear head after work. Seriously, I leave work everyday with a clouded head and can't focus on my personal life and be frustrated with my love ones. Cox is good in certain positions but Technical Support Tier 1 is literally the lowest of the low.
