Decent position - Inside Sales Cox Communications Employee Review

3.0
7 Jan 2009
Recommend
CEO approval
Business outlook

Pros

The commission structure was good.

Cons

Not a lot of opportunities for salary advancement. Too many mid-level management people just doing the bare minimum. Unethical management from the top down. Business decisions are often based on who the decision maker is in bed with. Mediocrity is rewarded and promoted. "Cox Values" and other catch phrases are used by all levels of management but their actions rarely conform to the "values" they spew. Not a results oriented company, ridiculous procedures are more important than results. Two good examples are their IT and Travel departments. Employees are viewed as a necessary yet expendable nuisance. Ineffective HR department that allows nepotism and other unethical practices to continue such as not respecting any type of employee confidentiality.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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