Trusted by Customers. Distrusted by employees. - UIniversal Home Technician Cox Communications Employee Review

When I started working for Cox in 2006, it was a relaxed environment. You could do your job and not feel like you had people looking over your shoulder. Techs were relaxed and could take time to ensure customers were treated properly. If you got a job done early you could go to lunch early and not get a phone-call about it. Now, there's GPS in all vehicles. Every step you take is monitored andTechs are continually expected to do more with less and less time. I get times are rough, but it is no longer about taking care of the customer, its about squeezing an extra dollar out of the customer. This company owned by Two wonderfull ladies has become a money monger. If you have a choice, do not work for this company. Like myself, many people are leaving the company they once loved to work at, to find a new place. A friend of mine left after 28 years because it was too stressful. He no longer loved his job. Do not walk in the doors of the this place expecting to leave work feeling fullfilled. If a high-stress, low-return environment where you are constantly expected to do MORE MORE MORE is what you want out of life, then this is the place for you. I wouldn't be suprised if this last Employee Opinion Survey is the last they ever do. The ship is sinking.