Cox Communications

Don't - Back Office Support Cox Communications Employee Review

2.0

8 June 2021

Recommend

CEO approval

Business outlook

Pros

They will pay for some higher education expenses and employees would do well to take advantage of that. Tuition reimbursement ($5000 per year) is the best thing Cox has to offer and it helps employees to leave the company for a better position. Cox has a carefully balanced plan to make the work taxing enough that employees are left with little energy to look elsewhere along with paying just enough that they are willing to go on putting up with a lot of BS for quite a long while. A lot of time and energy is spent on PR and lip service is given to diversity and inclusion, but when you look at actions, it is a good old boys club.

Cons

Poor leadership permeates this company. Pettiness is standard. For example, leadership will follow people to the bathroom to validate that they are actually on a bathroom break. There are few opportunities for people who are not related to someone else. Raises are annual and do not keep up with cost of living increases and are not competitive. If you are in a customer facing position, be prepared to accept abuse from customers with a smile and do not expect leaders to treat you with dignity or respect.

Cox Communications Response

Thanks for your feedback, we appreciate you taking the time to share your experiences. It’s always our goal to create a workplace where our team members enjoy a positive experience, and it’s disappointing you didn’t feel that way. Customer service can often be challenging, so we really appreciate what our customer facing employees do at Cox. We're always seeking to understand how we can improve the experience for our customer service employees, so thank you for sharing your input. Know that we take your review to heart and will discuss this feedback with our leaders. We appreciate your time at Cox and wish you the best of luck in your future career endeavors.

Don't - Back Office Support Cox Communications Employee Review

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