Room for improvement - Retail Sales Representative Cox Communications Employee Review

4.0
13 Aug 2008
Recommend
CEO approval
Business outlook

Pros

The management overall is good. There are standard benefits as well as some perks such as discounted cable. A lot of the employees come off as being well driven and are friendly to work with for the most part.

Cons

Many incompetent people are hired to work for Cox and it really shows when trying to accomplish tasks within the company. Some of these people even earn promotions on a basis of tenure, not ability. Some areas of Cox are growing and unnecessary changes are being made.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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